Privacy Policy

1. Data Controller and Contact Details

The data controller responsible for your personal information is:

Digadiorcollective Pty Ltd
Director: Lucy Smith
Address: 142 Flinders Lane, Melbourne VIC 3000
Email: [email protected]
Phone: (03) 8059 0072

2. Types of Data Collected

We collect personal information that you voluntarily provide to us through the following channels:

• Contact Forms: Name, email address, phone number, and the content of your message.
• Email Correspondence: Any data contained within emails sent to our official address.
• Phone Calls: Contact details and project requirements discussed during consultations.

We do not use automated tracking cookies for analytics or marketing purposes. We use a local storage key dgrc-consent to remember your cookie preferences for 180 days.

3. Purposes and Legal Basis

We process your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The legal bases for processing include:

• Contractual Necessity: To provide quotes, draft agreements, and execute video production services as requested.
• Consent: When you submit a form, you explicitly agree to our processing of your data for the purpose of your enquiry.
• Legal Obligation: To comply with Australian tax and business laws.

All communications are handled in compliance with the Spam Act 2003 (Cth).

4. Third-Party Processing and International Transfers

To operate our website, we rely on the following service providers:

• FormSubmit (formsubmit.co): This service processes our contact form submissions. FormSubmit is based in the USA. By using the form, you acknowledge that your data is transferred to the USA, where it is handled according to the provider's privacy policy and applicable US laws.
• Hosting Provider: Our website is hosted by Micron 21 Pty Ltd, located at Unit 2, 7 Eastspur Court, Kilsyth South VIC 3137.

We do not sell or rent your personal data to third parties. Any transfer of data to subcontractors is governed by a Data Processing Agreement.

5. Data Retention and Storage

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically:

• Enquiry data: Retained for 6 months if no project is initiated.
• Project data: Retained for the duration of the project and subsequent archive period of 6 months as per our business rules.
• Financial records: Retained for the period required by Australian law.

For further details on project delivery and timelines, please see our Terms and Conditions.

6. Your Rights as a Data Subject

Under the Australian Privacy Principles, you have the following rights:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or outdated information.
• Deletion: You may request the erasure of your data, provided it is no longer required for legal or contractual obligations.

To exercise these rights, please contact us at [email protected].

7. Complaints and Jurisdiction

If you believe we have mishandled your data, we encourage you to contact us first to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

GPO Box 5288, Sydney NSW 2001
Website: https://www.oaic.gov.au

Any legal disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Melbourne, Victoria.